Support

Need help with NopeNotes? Whether you're having trouble creating notes, managing your credits, or just want to learn more about how NopeNotes works, this page has you covered.

NopeNotes is designed to be simple and secure. If you're experiencing issues, we'll help you get back to sending private messages quickly.

Getting Started

NopeNotes is a simple tool for sending one-time, encrypted messages. Here's how to get started:

  1. Create a passkey using your device's security features (fingerprint, face ID, etc.)
  2. Write your message in the secure editor
  3. Share the generated link with your recipient
  4. The message disappears after being read or after 7 days

Each note creation uses one credit. New passkeys start with 0 credits - purchase credits to begin creating notes.

Common Issues & Solutions

🔐 Can't Create a Passkey

If you're having trouble creating a passkey:

  • Make sure your browser supports WebAuthn (Chrome, Firefox, Safari, Edge)
  • Ensure your device has biometric authentication enabled
  • Try refreshing the page and attempting again
  • Check that you're using HTTPS (required for security features)

💳 Out of Credits

If you've used all your credits:

  • Click "Add Credits" in the navigation to purchase more
  • Credits are tied to your specific passkey/device
  • Each note creation uses exactly one credit
  • Unused credits don't expire

📝 Note Not Working

If your note link isn't working:

  • The note may have already been read (they disappear after viewing)
  • The note may have expired (7-day limit)
  • Check that you copied the entire URL including the #key part
  • Try creating a new note if the issue persists

🔒 Security Concerns

About NopeNotes security:

  • Notes are encrypted before leaving your device
  • The encryption key is in the URL fragment (never sent to servers)
  • We cannot read your messages - only you and your recipient can
  • Notes are permanently deleted after reading or 7 days

Browser Compatibility

NopeNotes works best with modern browsers that support WebAuthn:

  • Chrome 67+ (recommended)
  • Firefox 60+
  • Safari 13+
  • Edge 18+

Mobile browsers on iOS 14+ and Android 9+ are also supported.

Privacy & Data

Your privacy is our priority:

  • We don't collect personal information
  • No accounts or email addresses required
  • Your messages are encrypted and cannot be read by us
  • Notes are automatically destroyed after reading or 7 days

For detailed privacy information, see our Privacy Policy.

Contact Support

Still need help? We're here to assist you:

📧 hi@nopenotes.com

We typically respond within 24 hours during business days.

Feature Requests

Have an idea for improving NopeNotes? We'd love to hear it! Send us your suggestions at hi@nopenotes.com. We're always working to make NopeNotes better while maintaining our commitment to privacy and simplicity.

Quick Reference

  • Each note uses 1 credit
  • Notes expire after 7 days or when read
  • Messages are encrypted and private
  • No accounts or personal data required

Simple, secure, and private messaging for everyone.